Privacy Policy
How we collect, use, and protect your personal information and legal documents on the Lexa platform.
Last updated: 30 May 202601Overview
Lexa Labs Inc. (“Lexa”, “we”, “us”) operates the Lexa platform — including the lawyer dashboard, client portal, and marketing website (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
We comply with Ghana's Data Protection Act, 2012 (Act 843) and applicable international standards.
02Information We Collect
We collect the following categories of information:
| Type | Details |
|---|---|
| Account Information | Name, email address, phone number, firm name, and professional credentials provided during registration. |
| Contract Documents | Legal documents you upload or generate for AI analysis, storage, and retrieval. |
| Usage Data | Features used, pages visited, clicks, and actions taken within the platform. |
| Payment Information | Billing details processed by Stripe. We never store raw card numbers. |
| Communications | Messages sent to our support team or through in-app features. |
03How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process contract documents using AI analysis
- Send transactional emails (account verification, billing receipts)
- Respond to support requests and inquiries
- Detect and prevent fraud or abuse
- Comply with legal obligations under Ghana law
05Data Security
We implement industry-standard security measures:
- All data encrypted in transit using TLS 1.3
- Documents encrypted at rest using AES-256
- Access to production systems restricted to authorised personnel
- Regular security audits and vulnerability assessments
- Payment processing via Stripe (PCI DSS Level 1 compliant)
While we take reasonable precautions, no internet transmission is 100% secure. Please use strong passwords and keep your credentials confidential.
06Your Rights
Under Ghana's Data Protection Act (Act 843), you have the right to:
| Type | Details |
|---|---|
| Access | Request a copy of the personal data we hold about you. |
| Correction | Request correction of inaccurate or incomplete data. |
| Deletion | Request deletion of your personal data, subject to legal retention requirements. |
| Objection | Object to processing of your data in certain circumstances. |
| Portability | Receive your data in a structured, machine-readable format. |
07Data Retention
We retain your information for as long as your account is active or as needed to provide Services:
| Type | Details |
|---|---|
| Account data | Duration of account + 90 days after deletion |
| Contract documents | Until you delete them or close your account |
| Payment records | 7 years (Ghana tax law requirement) |
| Support communications | 2 years |
You may request deletion of your account and associated data at any time by contacting support@lexa.ai.
09Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or via a prominent in-app notice at least 14 days before the changes take effect.
Your continued use of our Services after the effective date constitutes acceptance of the revised policy.
10Contact Us
For questions about this Privacy Policy or our data practices:
| Type | Details |
|---|---|
| privacy@neesimera.com | |
| Company | Lexa Labs Inc., Accra, Ghana |
| DPC complaints | Data Protection Commission of Ghana |